- Packages will be shipped on business days, Monday-Friday. 

This means orders placed on Friday will be dispatched on Monday.

- When you place your order, we roast and ship out the next day. 

We do our best to provide our customers a fast and efficient delivery service.

- Once your package is out of our facility and handed to our carrier, 

estimated delivery time usually takes 2-5 days.

- Our policy lasts 30 days.

- If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

- To complete your return, we require a receipt or proof of purchase.

Refunds

- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Have any questions or concerns, 

Please reach out to us at info@brooklynlabcoffee.com