FAQS

FAQS

Are your coffees Certified Organic?
Our roastery is Certified Organic by CCOF, we follow all protocols and systems required to maintain this certification. 

Over 80% of the coffee we source is Certified Organic and most of the coffee blends we have are Certified Organic. It is shown on the bags themselves.
Do you have decaf?
Unfortunately, we do not have decaf.
What coffee is the least acidic?
All our coffee blends are well-balanced and smooth on the palette without being too acidic or too bitter. 

Our Brooklyn Blend, City Roast is the least acidic - it's earthy, rich in flavor and has a fuller body compared to other blends.
What is the grind size of the ground coffee?
We grind our coffee to a medium grind size (consistency of fine sand), which is perfect for pour-over brewers, chemex, automatic drip makers, siphon, and aeropress. 
Can I request a specific grind size for my ground coffee?
Yes, feel free to request the grind size you would like via email at brooklynlabcoffee@gmail.com after placing your order online.
Do you offer wholesale?
Yes we do have a wholesale program. Please contact us via email at brooklynlabcoffee@gmail.com and we will provide you with details of our wholesale pricing.
Do you ship to my country?
Purchases made through our online store are currently available only for shipment to addresses within the United States, not including Alaska. 
When will my order ship?
- The same day if ordered by 3:00PM EST 
- The next day if ordered after 4:00PM EST 
- The forthcoming Monday if ordered after 4:00PM EST Friday and the weekends.
Do you have a retail store?
Unfortunately we do not have a retail store open yet.
What are your business hours?
Monday - Friday 
8:00AM EST - 4:00PM EST 

Closed on Weekends and Holidays   
How to access my subscription?
To access your subscription, you first have to create an account using the email address used to place your subscription order. From there you can login to your account and make the changes you need to your subscription.

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